Refund Policy

1. Introduction

This policy governs the refunds for technical consulting, server infrastructure management, and WordPress services offered directly on donaldsonrf.com. Because I provide highly specialized IT labor and customized technical solutions, strict guidelines apply to ensure clarity and fairness for both parties.

By hiring my services and completing the secure checkout process, you acknowledge that you have read, understood, and agreed to this Refund Policy, in conjunction with my Terms of Service.

2. Technical Audit and Immediate Refunds

Every project begins with a clear scope and feasibility assessment. I only take on projects that align with my technical expertise.

If, after formalizing the agreement via Stripe, the initial technical audit reveals that your infrastructure requires a different specialization, or if a critical technical limitation prevents a successful outcome, I will notify you immediately. In such cases, the project will be halted, and a full and immediate refund will be issued to your original payment method via Stripe.

3. Execution and Technical Labor

For server migrations, WordPress malware removal, performance optimization, and custom DNS/server configurations, refunds are only available prior to the commencement of the execution phase.

Once the Technical Audit is complete, the proposal is accepted, and I begin actively executing the technical work on your server infrastructure or website, the labor becomes non-refundable. My work involves direct intervention in live environments, and the time and expertise applied cannot be reversed.

4. Third-Party Costs and Subscriptions

This Refund Policy applies solely to the consulting and technical labor fees charged directly by Donaldson R F. I am not responsible for, nor can I refund, payments made to third-party providers. This includes, but is not limited to, fees paid for Cloud VPS providers (e.g., DigitalOcean, Hetzner, Vultr), domain registrars, premium control panel licenses (e.g., Plesk, cPanel), or third-party WordPress plugins.

5. How to Request a Refund

If your project has not yet entered the execution phase and you wish to request a cancellation and refund, please submit your request directly by replying to our ongoing email thread or by emailing info@donaldsonrf.com.

6. Processing Your Refund

Approved refunds (including immediate refunds triggered by feasibility issues) are processed directly through Stripe to your original payment method.

• Processing Times: Please note that while I initiate the refund immediately on my end, it may take 5-10 business days for the funds to appear in your account, depending on your bank or credit card provider.
• Missing Refunds: If you haven’t received your approved refund after the expected processing time, please check with your credit card company or bank. If you’ve completed these steps and still haven’t received your funds, please contact me directly so we can verify the transaction status in Stripe.

Last updated: August 2026